Contact Us
Call us immediately at +49 30 837 944 47. Our team will document the damage and arrange a replacement if needed.
Replacement vehicle
If you have opted for the Mobility Guarantee, you will receive either a replacement vehicle from us or a rental car. We won’t cover the cost of a replacement vehicle if you haven’t opted for the Mobility Guarantee.
💡 Please note: The benefits of the mobility guarantee only apply if all invoices have been paid in full.
Tire change
Please arrange an appointment for the tire change at the nearest Euromasters branch. If there isn’t one, you can go to your nearest workshop after consultation with us.
We will cover the costs for towing and the tire change up to the agreed deductible.
💡 Good to know: You can reduce your deductible during order checkout by selecting the "reduced deductible" option.