PAYBACK °Points are missing or incorrect. What can I do?

If your PAYBACK °Points are missing or displayed incorrectly, there could be several reasons.

Here’s what you can do:

1. If possible, verify that you entered your PAYBACK number correctly during the booking process.
2. Check whether the payment was processed successfully via your specified payment method.
3. Check whether your invoice was subsequently adjusted. In the case of invoice corrections, the corresponding PAYBACK °Points for the respective booking will also be adjusted. If you have received a full or partial refund of the invoice, the number of °Points will be adjusted accordingly as well.

Still can't figure it out after checking everything? Please contact the PAYBACK support directly.

• FAQ: www.payback.de/faq
• Hotline: 089 / 540 20 80 20
• Contact form: www.payback.de/kontakt