FAQ MILES Subscription

Top 5 Questions

• How does MILES Subscription work?
• How does the delivery work?
• How does the return work?
• How am I insured?
• What happens in case of an accident?

Booking

• What do I need to book a car through MILES Subscription?
• What is the MILES Subscription Flex rate?
• What is the Mobility Guarantee?
• Which payment methods are accepted for MILES Subscription?
• Do I have to prove my creditworthiness to book a subscription?
• Can I book a MILES subscription if I'm a novice driver?

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Costs & Payment

• Do I need to pay a deposit?
• When do I need to pay the first monthly rate?
• What is included in the monthly rate?
• Can I adjust the due date of the monthly payments?
• What happens if the monthly debit fails?
• Can I change my payment method?

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Delivery

• How does the delivery work?
• Where can I have the car delivered to me?
• What do I need to bring for the handover?
• What if I can't make it to the scheduled delivery?
• Can I pick up the car myself?
• Can another person receive the car for me?

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Your Subscription

• Where can I find the details of my subscription?
• Can I change the car during my subscription?
• Can I adjust the included kilometers during my subscription?
• How can I extend the term of my subscription?
• Can I pause my subscription?
• Can I transfer my subscription to someone else?

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Emergencies

• Accident
• Technical issue

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Return

• How does the return work?
• How do I prepare my car for the return?
• What will be charged by the end of the subscription?

Insurance

• What kind of insurance does my car have?
• I already have a private car insurance, what happens to that?
• What damages do I have to pay for myself at the end of my subscription?

• Top 5 Questions
• Booking
• Costs & Payment
• Delivery
• Your Subscription
• Emergencies
• Return
• Insurance